The Lead Practice Instructional Designer is responsible for the integration of systems knowledge, adult learning practices, and education delivery to assigned populations within the enterprise. Manages the organization’s Revenue Cycle application (Athena), non-clinical training environments and materials in assigned applications. The lead will work independently to create a full range of non-clinical employee development content, employee education and clinical performance focused initiatives. This includes the design, delivery, monitoring and evaluation of training and educational programs for employee development. To promote the delivery of high quality, cost effective health care through the provision of expert non-clinical education and professional development. This will include various areas of training to include but not limited to, front office workflow, best practices for non-clinical content, patient telephone etiquette, proper protocol for registration, scheduling, collecting and posting monies, communication module functionality, templating, reporting and assisting with in office procedures and non-clinical documentation within the Epic system.
- Collaborates with Management and Team Members in coordinating with all aspects of the planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality.
- Maintains memberships, certifications, knowledge of software and project requirements needed to support customers efficiently and cost effectively.
- Demonstrates ability to work with others effectively within and outside the department; actively contributes to morale and teamwork; maintains positive professional relationships with customers at all times.
- Assesses, plans, implements, and evaluates non-clinical orientation programs for new and/or existing staff.
- Acts as an advocate to HCE Leadership staff to work with existing staff on potential advancement of non-clinical staff by offering a variety of educational opportunities.
- Actively participates in quality improvement activities to support the best practice standard of work established for Physician Enterprise practices.
- Develop approaches and tools that reinforce learning and enhance manager’s ability to support non-clinical employee development
- Monitor non-clinical quality; identify and implement improvements to non-clinical learning programs and resources
- Develop and analyze metrics to assess efficacy of learning solutions.
- Manages multiple projects including but not limited to non-clinical development, performance excellence and employee engagement with set timelines.
Minimum Required Education:
* High School Diploma or equivalent
* Associates Degree from an accredited college or university preferred
Minimum Required Experience: Three to five years working in an Ambulatory Care related field. Demonstrated experience in a non-clinical staff development or non-clinical leadership with knowledge of non-clinical staff development theory and/or principles of adult learning. Proficient in all microsoft suite.
Required License / Certification: None
Working Conditions/Physical Requirements: Light
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens.