The Practice Clinical Educator (PCE) is responsible for the integration of systems knowledge, adult learning practices, and education delivery in cooperation with non-clinical and clinical ambulatory support staff within the ambulatory health system. The PCE will work both independently and collaboratively with the team to create a full range of employee development content, employee education and performance focused initiatives for ambulatory clinical support staff. This includes the design, development, and delivery, of training and educational programs for employee development. Additionally, the PCE monitors and evaluates the training and educational programs. Promotes the delivery of high quality, cost effective health care through the provision of expert ambulatory clinical education programs to support professional development of back office support staff. This will include various areas of training to include but not limited to, back office workflow, best practices for clinical content, patient triage, proper protocol for administration of medications to include injectables, assisting with back office procedures and processes, and clinical documentation within the Epic system.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrates ability to work with others effectively within and outside the department; actively contributes to morale and teamwork; maintains positive professional relationships with customers at all times
- Collaborates with management and team members in coordinating all aspects of the planning, designing, developing, training, implementing, communicating, maintaining, and evaluating existing or new functionality to meet the needs of our current and future state.
- Promotes evidence-based practice in the care provided to patients and families.
- Acts as an ambassador to management and team members to work with existing clinical support staff on potential advancement by offering a variety of clinical educational opportunities.
- Assesses, plans, implements, and evaluates clinical orientation programs for new and/or existing staff.
- Provides an appropriate climate for learning and facilitates the adult learning process, and evaluates the effectiveness of learning opportunities and staff competence.
- Assists with the integration of new learning into the practice environment and serves as a resource for professional growth and development of clinical support staff.
- Assists in development of competencies for clinical support staff.
- Actively participates in quality improvement activities to support the best practice standard of work established for ambulatory practices.
- Manages multiple projects including but not limited to clinical support staff development, performance excellence, and employee engagement with set timelines.
Minimum Required Education: High School Diploma or equivalent
Preferred: Associates Degree from an accredited college or university.
Minimum Required Experience: Three years’ experience as a Certified Medical Assistant working in an Ambulatory Care related field. Demonstrated experience in clinical support staff development or clinical leadership with knowledge of clinical support staff development theory and/or principles of adult learning.
Required License / Certification:
- Certified or Register Medical Assistant through a national program
- CPR/BLS certification through the American Heart Association
Working Conditions/Physical Requirements: Light
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.