The Supervisor of the Physician Revenue Cycle Coding Team is a key member of the management team responsible for providing day-to-day guidance and direction to the Coding and Auditing Team under the oversight of the CBO Coding Manager. The Supervisor will work collaboratively with peers and subordinates to assure the smooth operation of the coding and auditing department while maximizing cash flow and return on behalf of the Physician Revenue Cycle.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The Supervisor is responsible for unit performance, work quality, efficiency and compliance with policies and regulations.
- Supervises, monitors, trains and evaluates the performance of the coding and auditing staff. This includes but is not limited to; Hiring, promoting or transferring staff, assigning work, providing recognition and discipline/ corrective personnel action when appropriate, utilizing appropriate human resource policies and procedures.
- Oversees the daily operation of designated team and works to optimize team’s performance by monitoring and evaluating key metrics. Ability to interact professionally with physicians, management leadership, other revenue cycle departments and staff.
- Actively participates in Physician Revenue Cycle update calls/meetings on a monthly basis. Communicates timely and effectively with all levels of leadership regarding performance and discussions of opportunities for optimization.
- Prepare reports for presentation to leadership as needed Monitors and evaluates productivity of team members; provides coaching and performance reviews.
- Assists with proper training for team and development of team members in addition to physician and physician office staff. Oversees and authenticates Quality Assurance audits of coders Identify, assess and measure, analyze, improve and control issues and processes with a process improvement mindset.
- Conducts routine weekly huddles and monthly face to face meetings with unit staff to review metrics/unit goals, discuss area of unit opportunities and successes while providing on-going education and training to ensure staff are engaged. Documents and provides staff supervised mid-year and annual evaluation reviews timely.
- Review and sign off of time cards, in addition to tracking time and attendance according to policy.
- Reports the status of the coding team with respect to staffing, work tools, reports, potential problems, changes and requirements to the CBO Revenue Cycle A/R Managers and Director.
- Responsible for weekly/ monthly/status reporting (development/preparation/maintenance of reports) of assigned scope. Assists the management in developing, implementing, and revising departmental policies and procedures that enhance the unit and overall operations of the physician practices and CBO.
- Other duties as assigned by the Coding Manager and Executive Director of Physician Reimbursement.
- 3+ years of supervisory/ team lead management experience in the healthcare industry with professional billing and coding experience required.
- CCS-P or CPC required. Ability to obtain CRCR within one year of hire
- Working knowledge of ICD-9, ICD-10, CCI, LCD/NCD, and CPT required.
- Must have a strong working knowledge of claims submission & claims processing (UB-04s/HCFA1500, 837i and 837p) and third party payers.
- Working knowledge of full scope revenue cycle management process; from encounter/claim creation, follow up, guarantor statement cycle required.
- Must have strong written, verbal communication and interpersonal skills. Ability to interact with all levels of staff and leadership.
- Experience working with EPIC modules and tools highly preferred.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands –
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.